Best Practices for Communicating Effectively in High-Stress Situations

About the Course:

In high-stress environments, communication can either escalate conflict or lead to resolution and clarity. This 60-minute webinar equips participants with actionable strategies to communicate effectively under pressure, whether in the face of conflict, crisis, tight deadlines, or emotional conversations. Through real-world examples, guided reflections, and proven tools, leaders and professionals will learn how to stay grounded, listen actively, express themselves clearly, and navigate intense situations with confidence and professionalism.

Course Objective:

By the end of this webinar, participants will be able to:

• Understand the impact of stress on communication and decision-making
• Apply techniques to manage emotional responses and stay composed under pressure
• Use clear, confident, and empathetic communication strategies during high-stress situations
• Practice active listening to de-escalate conflict and build trust
• Prepare for difficult conversations and respond to challenging behaviour constructively

Who is the Target Audience?

• Managers / Team Leaders
• Project Managers and Program Leads
• Customer-facing Professionals
• HR and Business Partners
• New Leaders / Aspiring Leaders
• Anyone required to communicate in high-pressure environments

Basic Knowledge:

• No prior training required
• Basic familiarity with workplace communication is helpful